HRIS is the backbone of data-driven HR departments and companies.
CHALLENGES
- Employee Change Management
- Configuring HRIS for Optimal Function
- Assessing Quality and Accuracy of Information
- Complying with Legal Requirements
- Stakeholder management
- Data migration
- Deploy a self-service portal
SERVICE DESCRIPTION & ENGAGEMENT
Analysis & Scoping
- Conduction of analysis workshops.
- Key business process analysis.
- GAP analysis of Client requirements.
- Define required resources for solution support and development.
- Define the scope and acceptance criteria of the Pilot project.
- Unification of HR processes for all store formats.
- Data migration strategy and scope definition.
- Evaluate and build key reports and dashboards.
Implementation & Activation
- HR Team Onboarding
- Concepts and definitions
- Data cleansing & Validation of output (Workbooks)
- Assure that the application can support all Client requirements.
- Troubleshoot access/update client issues with HRIS
- Identifies potential risks within the project; proactively manages issues.
- Collaborate with IT and other departments as required.
- Answer questions on how to use HRIS.
Managed Service
Update existing system processes in line with business processes changes.
Support you to deploy the latest new releases.
Support you to carry out regular data quality and integrity audits.
Assist with high-intensity annual processes, such as appraisals and salary reviews, by providing system support for online processes.
Support new users to use the system effectively in line with your business processes.
Develop your reporting suite to deliver the information you need.
Provide system support with larger organizational structure changes.
COMPLIANCE & REGULATIONS
Labor Law.
Corporate Policies.
Social Insurance law.
Child Rights/Legislation.
Labor office.
Tax Regulations.
SOX Controls.
Other as applicable.
SERVICE LEVEL
- Customer contacted within 2 working days to determine requirements and timeframe.
- Remote and onsite support
- Respond to inquiries/Requests within 2Business Days.
- Immediate Action for urgent Request.
- Actions completed within policy requirements.
- Monthly Reports on agreed KPIs.
- Access to a dedicated point of contact when needed or to handle more complex operational HR issues to complement your in-house resource
- Access to a library of our HR document templates
- Phone & Email Support.
- As Agreed with Customer.